Shipping policy

At Bat Boys Club, we aim to process and deliver every order safely and as quickly as possible across India.

1. Order Processing

Orders are usually prepared for dispatch after successful order confirmation and payment verification.

Customized or personalized bats may require additional processing time because they are prepared specifically for your order.

2. Delivery Timeline

Delivery time depends on the customer’s location, courier serviceability, weather conditions, public holidays, and other logistical factors.

Any delivery date shown on the website is an estimated timeline and not a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before payment.

Free shipping may be available on selected products, orders, or promotional offers.

4. Order Tracking

Once your order is dispatched, tracking details will be shared through the available contact method such as SMS, email, WhatsApp, or the order tracking page.

Tracking information may take some time to update after dispatch.

5. Correct Shipping Information

Customers are responsible for providing the correct:

  • Full Name
  • Mobile Number
  • Complete Address
  • PIN Code
  • Landmark, if required

Bat Boys Club will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Failed Delivery / RTO

If a shipment is returned to us because of an incorrect address, customer unavailability, repeated delivery refusal, or unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

For prepaid orders returned to us, any refund or re-shipment will be processed only after the parcel is received back and reviewed.

7. Courier Delays

Bat Boys Club is not responsible for delays caused by courier partners, weather conditions, strikes, natural events, regional restrictions, high-volume periods, or circumstances outside our reasonable control.

However, our support team will assist customers wherever possible.

8. Damaged Package

If the outer package appears damaged or tampered with, please record a clear and continuous unboxing video before opening the parcel.

For damaged, defective, missing, or incorrect product claims, the unboxing video may be required under our Return & Replacement Policy.

9. Lost Shipments

If a shipment is officially confirmed as lost by the courier partner, Bat Boys Club will review the order and arrange an appropriate replacement or refund, depending on the circumstances and product availability.

10. Customized Orders

Personalized or custom-name products are prepared according to the details entered by the customer.

Customers should carefully verify the spelling and customization information before placing the order.

Customized products cannot generally be cancelled, returned, or exchanged after production or dispatch except for an eligible damaged, defective, or incorrect-product claim.

11. Delivery Acceptance

Customers are requested to inspect the outer package at the time of delivery and preserve the packaging until they have checked the product.

For better protection, always record an unboxing video from the sealed package opening.

12. Shipping Support

For shipping or tracking assistance, contact:

Bat Boys Club
WhatsApp: +91 9056604371

BAT BOYS CLUB — BUILT TO HIT DIFFERENT.